Getting Started · All Roles

Teacher and School Admin Troubleshooting

Resolve common login, invitation, classroom, and billing access issues.

Teacher accounts, school-managed teacher membership, and school administrator accounts have different access. Check the account and organization before repeating an action.

Check account access

1. If sign-in fails, verify the email address and use Forgot Password when needed.
2. If a school invitation fails, use the invited email address and ask the administrator to check whether the invitation is still pending or expired.
3. If a teacher cannot see School Admin, ask the organization administrator to confirm the role; do not try to promote the teacher through a teacher account.
4. If a classroom is missing, confirm the teacher’s organization membership and classroom assignment.
5. If billing or paid features do not update after checkout, check the subscription status in Billing & Plans and open a support ticket if it remains pending.
6. For a game session issue, confirm the selected game supports the chosen Classroom Mode or Live Session and share the current join code.